Saurabh Garg on The New New Thing

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Ashish says that you “enable communities” and I think you “create” them. And since it’s a serious challenge to my understanding of social behavior, let me defend my position.

By the very definition,

a community is a group of individuals who are brought together by force or they come together because they share a common interest.

Classic examples are community of slaves working on erecting pyramids and users flocking pluggd.in because they are interested in start-ups in India.

Keywords in the definition are group, individuals and together. A group that is useful to the individual and together the group and the individual make it worth sticking to.

When I say that you create communities, it implies that you bring all these people together (by force, by coercion, by advertising, by showing them advantages of being a member, by hook, by rewarding participatory behavior or by showing that everyone but you is a member, or any of million other ways). Once there is a group, you share ideas and vision on what could become of this group if everyone participates. And when they start participating and everyone is in sync with the collective vision, the group become a community.

For a community to thrive, there needs to be a connecting thread – a reason for members to believe in. A selling proposition. An answer to “Why this community” question. This reason can again be provided by force (if you don’t work, you will be killed) or by prestige associated by just being a member (I am member of AsmallWorld.net – are you? I have access to GMail – do you have it? Etc.).

Second part is that the community as a whole should be useful for the members. No one would want to just give and not take anything in return. People don’t join communities. People join groups hoping that the group would be useful to them. Moment a group becomes useful for individuals, or that user, the group transforms from a group to a community.

When you are starting a community, you HAVE to bring together people. You will have to hand pick people who are committed to this binding thread with or without the usefulness of the community. These are the people whose actions would make the community useful for subsequent members. In case of pluggdin, for example, Ashish would have started writing about start-ups in India. He would have posted the link at relevant places, would have sent emails to friends and family who are interested in start-ups and slowly and gradually people starting coming in. He thus created a community. One member at a time.

On the other hand when you talk about enabling a community, you assume people already know why they are there. You assume that they

1. know what is common between all of them.
2. know why are they not a directionless herd.
3. know what is purpose of their group.
4. can see a larger picture.
5. know how is group useful.

This all might happen in an ideal world and I refuse to agree that any heterogeneous or even homogeneous group of people can answer all the above-mentioned questions. And if you are just enabling the community without holding their hand, telling them what to do and what actions to take. In my humble opinion, they will be as lost as kids in the topless bar :D.

And with this your-honor, I rest my case.

Regards,
Saurabh Garg
www.saurabhgarg.com/thoughts

P.S.: And I agree that your group/community should be empowered enough to recommend and make changes. They should be empowered to remove things that they don’t like. They should be empowered to freely add on to the community. They should be allowed to explore. They should be given the tools to be themselves and create new things for the community. :D

Image Credits: Sifah via Flickr.

External Links

1. WSJ: Why Most Online Communities Fail - via elan2

What started as a random message on twitter, has now spiraled into something larger.

I sent this message on Twitter asking if anyone would like to co-author a book with me using Twitter and Web as medium. Idea was to use Twitter as a communication medium to write a book. I did not have a clue what the book would be on. What the title would be. What the storyline would be. How would we collaborate. I just wanted to see if people would want to participate in this experiment. And yes, in less than an hour, 5 people had replied.

Siyab, SimplyArun, kv, Asfaq and gsik agreed to be a part of the experiment. We soon exchanged emails and figured how would be go about it. I shall keep updating this once we flesh out the details.

Keep tuned.

UPDATE ON 13 Jul 2008: Setup a wiki to help Collaboration. PBWiki Link
UPDATE ON 13 Jul 2008: Setup a blog. Twitter Book Blog

Image Credits: Flickr

Freedom is something that most of us has taken for granted. Most of us reading this have born in free India and had all the comforts and privileges offered by freedom. And we were thus shielded from an era where even things as personal as thoughts were controlled.

I was talking to few college students in Mumbai and I realized that most of us are disconnected with reality. Most of them think that its ok to accept western culture and leave our heritage behind. And then there are some who had their feet firmly planted in ground and want to first understand the past and want to plant careful steps in future.

I was wondering, is there a way to find out what everyone thinks about India as a country and what is their big idea of freedom and independence? For a lot of people freedom is an oppurtunity to pursue their dreams. For some it is their second nature. They look at it as a way of life. For some it is something insignificant for which all the freedom fighters lost their lives. Some are indifferent and haven’t really thought about freedom at all.

Which category do you fall under?

The Idea
This brings me to the idea. The Freedom Blog. What if Indians all over the world submitted one piece of work that they think symbolizes freedom? This could be an original thought, a blog post that you have written, an original composition, a link to a website, a photograph, a picture, a video, a music piece, an incident, a mashup or any other way that you think expresses your idea of freedom.

Post this submissions stage, all these submissions would be put on the Freedom Blog in context and publish them on a website or a blog on 15th August 2008 for everyone to scrutinize.

The result will give us a fairly good indication of what people really think of Freedom. How they perceive it and what it actually means to them.

Interested?

Few ground rules

• Deadline for submission: 5th August 2008
• How to submit: Email your ideas to saurabh.garg@gmail.com.
• Ownership: You retain the ownership of your work. I will just re-publish them on the Freedom Blog with due credits.
• Terms and Conditions: None.

How can you help?

• Obviously you can help by submitting your work.
• You can also help by spreading word about the Freedom Blog. You can post on your blogs, in your twitter streams, email to friends, share on social networks, call up people etc.
• And finally if people do submit their work, you can help in filtering and putting things in context.

How did I stumble on this?
I happen to be a huge fan of collaborative experiments on the Internet. I have participated in quite a few myself and its about time I did something of my own. I was working on some other idea when I stumbled on this. Obviously serendipity plays a huge role in my life and it so happened that Independence Day is around the corner. And I thought If I started acceptance of media from 5th of July, people will have a month to ideate and create their work, I will have time to collect it and then I will be left with some time (9 days) to actually collate and make some sense out of it and finally release it on 15th August 2008.

What do I get out of this?

• Satisfaction of actually being able to unite Indians into thinking like a group.
• Understanding of the way people think.
• Answer to the question “if people actually cherish freedom and independence”. Every submission would mean that entrant has indeed thought about freedom at some point in time and is aware of the comfort (and challenges) that freedom brings. Every person who spreads the world is an Indian at heart and is also seeking answers to these questions. Every person who reads is concerned and wants to enrich his/her understanding of Indians.
• UPDATE: Someone has already asked if this is a commercial project. NO this is not commercial. This is not sponsored by anyone. There is no media coverage happening.

Obviously none of this is possible without help from you guys. Please let me know if this makes sense. Thanks for your time.

In this post I shall talk about brands as I understand them and as they are applicable to digital brands. Please note that this list is still in beta and will evolve with time. Your feedback would be really appreciated.

This is required because we need to stop looking at startups as just startups but serious businesses where branding plays a vital role. Often, the way you look at the business makes a lot of difference to way you work.

Coming to the point, I think there are three principles. Utility, Emotional Connect and Relationship that goes beyond just one product.

A: Utility

• Customers never talk about a brand they are going to use. They talk about the action they will perform. What problem does the brand solves?
  • I need to book and air ticket. I will use Cleartrip.
  • I need to upload slides and show them to friends. Let me use Slideshare.
• The brands that can make themselves synonymous to utility invariable become the leaders.
  • Can you Google the data on number of Internet users in India?
  • Can you Slideshare your presentation please?
• The utility could be functional, mechanical, emotional, psychological or any of those –al things.
  • Using Twitter helps me stay in touch with friends on the go.
  • I use FB because the elite Internet users in India are on FB.

B: Emotional Connect

• A customer will use a brand that he can associate himself with.
  • I like Apple products because they stand for innovation, user interface and simplicity.
  • Google stands for open culture. I am an open source evangelist and hence I will use and promote Google initiatives.
• If possible, the association with the brand should elevate the status of the user.
  • Google could have invited everyone when they launched Gmail. Limited invite was a way to get traction. All limited launches are like that.
  • Alltop gave away batches like “featured on alltop”. People displayed these batches because it was a way to show off that you belonged to the best of the category (as rated by alltop).

C: Relationship extending beyond single product

• The relationship should start with one product and when the company launches more products, I should be aspiring to buy them too. This is very important for creating sustainable businesses that go beyond one time relationship.
  • My relationship with Apple started with an Ipod. I have already bought a MacBook and have pre-ordered the iPhone.
  • I started using Google as a search engine. Then I started using groups. Then it was Gmail. And then calendar. The list continues.

Which one of the three things are valid about your brand? If it does only one, how can it do other things?

Please give your feedback to me at saurabh.garg+digitalbrands@gmail.com

William Henry Gates 3, better known as Bill Gates is retiring from active duty at Microsoft today. This marks an end of an era. An era where a seemingly new line of business was created by Bill Gates and Microsoft. An era that symbolized new generation entrepreneurs taking over the world of business. An era that gave hope to millions of small time businessesmen, dreamers that its actually right to dream and chase them. An era when two young men can produce something that can rule the world some day. An era that envisioned a computer on every desktop. An era that changed the way we work and think. An era that made sure the world is on a rapid path to development.

For me, a computer is probably the most important invention after light bulb and telephone. It made tedious tasks lot easier, faster and fun. This is where Bill Gates played an important role. Gates made sure that a computer is accessible by even an ordinary man. He was the first person to have created an operating system that makes a computer easy to use as a personal tool. And rest as they say, is history.

From a humble beginning, Microsoft went on to become a huge giant in software space. They have an entire suite of productivity and office products. Its fantastic that a company commands a valuation of more than USD 250 bn and most of their revenues come from something that is non-tangible. Compare this with other businesses where at major chunk of valuation comes from tangible and fixed assets. For me, Microsoft is truly the first company that created an empire just on the pillars of information and productivity.

Obviously Bill Gates couldn’t have worked forever at Microsoft and he had to go at some point in time. What’s good about them is that he is leaving at a time when businesses are doing fairly well, obviously there are lots of challenges. Then they have been planning a succession for almost 2 years.

Now that Bill Gates is gone, what happens to Microsoft? I think they already see the company in uints like software, services, gaming and Internet. If at all I was at Microsoft, I would look it as a company that enables people to be more productive (Windows, Office), enables people to connect (FB, Internet, MSN), enables people to entertain themselves (xBox and gaming division) and enables companies to work better (developer applications, programming languages etc.). Moment you start thinking on these lines, there is so much more than your company can be rather than just another software company. You suddenly are playing on a different level altogether.

For a lot of people Bill Gates stands for control, closed-systems, authority and monopoly. Everyone is free to have opinions and if I could defend Mr. Gates, I will use only one line. That Bill Gates is trying to run a business. Everything that he has done was to make sure that his business grows. For me, Bill Gates stands for Entrepreneurship, Business Acumen, Vision, Execution and a Great Mind. Would love to pick his brain some day.

Bill, you will be missed.

Image Credits: Flickr